All information, products and services displayed on Zarchh.com website constitute an invitation to offer. Your order for purchase shall be subject to the terms and conditions listed below. Zarchh.com has the right to accept or reject your offer without assigning any reason thereof.
In order to use the Zarchh.com website you will have to accept the following terms and conditions given below. Zarchh.com reserves the right to add, delete, alter or modify these terms and conditions at any time.
You are advised to read carefully these terms and conditions every time you use the Zarchh.com website.
We have made every effort to display the color of products that appear on the site as accurately as possible. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor’s display of color will be accurate and the same as displayed on the screen.
`The user certifies that he/she is at least 18 years of age or has the consent of a parent or legal guardian to use the website.
Zarchh.com will not be responsible for any damage suffered by users from use of the services on the zarchh.com. This includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.
Zarchh.com will take full responsibility for your order.
The prices and availability of products are subject to change without prior notice at the sole discretion of Zarchh.com.
Requests for cancellations of orders once placed on zarchh.com shall be entertained within 3 hours of booking your order. You are requested to immediately mail at firstname.lastname@example.org or call us on +91 8817849589 along with your order number for any cancellations to be made.
Zarchh.com may automatically cancel your order if our team finds that payments have not been received due to any error. You will get an email notification when we cancel the order.
Zarchh.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The payment shall be refunded and the user shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Zarchh.com for re-delivery shall be claimed from the user placing the order on the website.
The user agrees to give accurate, authentic and true information. Zarchh.com reserves the right to confirm and validate the information and other details provided by the user at any point of time. If any such user details are found not to be true wholly or partly, Zarchh.com has the right to reject the user and disallow him or her from using the services of Zarchh.com without prior information whatsoever.
Zarchh.com will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The user must exclusively use his or her own card on the site.
Zarchh.com shall not entertain any complaintsafter 48 hours, once the order is delivered.
This agreement shall be construed in accordance with the applicable laws of India. The Courts at Gujarat shall haveexclusive jurisdiction in any proceedings arising out of this agreement.
WE PROTECT YOUR PRIVACY
To enable you to place an order on our site, we need to have the following basic information about you: first name, last name, and address including city, pin code, state, country, phone number and contact email. Apart from this, our system gathers certain details about your computer’s IP address when you visit our site.This information is used to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come from. We do not allow any unauthorized person or organization to use any information collected from you.
We do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfillment. Apart from this, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.
The most important information collected from you is your email which is used to inform you that your order has been confirmed / executed. Your email is also used to inform you for any customer service related queries and for newsletters. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.
Our customers may receive transactional or promotional messages on their registered mobile numbers.
Further we declare that it will not contain any content and/or any material that:
is infringing, libelous, defamatory, obscene, pornographic, abusive, harmful, threatening, harassing, tortuous, offensive, hateful, or racially, ethnically or otherwise objectionable, misleading or violates any law or right of any third party;
is any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain, letters, pyramid schemes or any other form of solicitation.
In addition to the above, we assure and assert that we will not send “Unsolicited Commercial Content” messages to consumers that have registered with the NCPR database maintained centrally by TRAI and we will be solely responsible and liable for any claim and/or allegation and/or complaint from third parties or authorities relating to such content and/ or material.
RETURNS AND REFUNDS
In case of damaged/wrong products, the customer has a choice of either calling for a replacement or getting a refund
To schedule an exchange please drop us an email within 48 hrs of receiving the package at email@example.com along with your order, exchange details and an image of the purchased product
All exchanges must be in unused condition with all original tags and packaging intact.
Replacement to be dispatched within 7-10 working days at no additional cost.
If the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person
In case of a refund, Zarchh.com will initiate it as soon as it receives the product in untampered condition
In case a customer receives an empty package, he/she can raise a ticket from their Zarchh’s account within 24 hours of delivery.
In case of missing/damaged/broken items, we request you to kindly send an unboxing video to us within 48 hours, only then we can consider the case.
Return is not applicable on bulk or corporate orders
While exchanging the products which are purchased, in case the products requested for exchange are not available in stock the amount will be refunded via Paytm, Bank Transfer or Razor Pay.
In case a customer has to return or exchange anything from a combo pack, the whole pack will have to be returned.
Gift cards and vouchers are non-refundable
If an order placed during a sale is returned to us, only the amount paid by you will be refunded and not the current product price
Note 1: In case of unsatisfactory product quality, the customer can have the product replaced/refunded.
In case a customer wants a refund, 100% amount will be refunded. However, the customer will have to self-ship the product bearing all shipping charges. Zarchh.com will initiate a refund as soon as it receives the packet in untampered condition.
In case a customer wants replacement, 50% of shipping charges applied will be refunded. However, the customer will have to self-ship the product bearing all shipping charges.
Note 2: Beware of fraudulent calls, we never call you to participate in any lucky draw contests. Do not share OTP/Account details or transfer money to anyone offering vouchers/lucky draw prizes. If you have received such calls, please report against those numbers and raise a complaint to the local authorities or online FTC complaint assistant
The images of the products shown on the website may be slightly different than the product delivered in terms of shade and color as the images shown on the website are graphical representations of the product.
Zarchh.com takes no responsibility if in the due course of usage of the product there are any damages. If the customer has any query about the product they can email us and ask us beforehand. Damage to the product after it is used is the sole responsibility of the customer. To claim an exchange or refund for a clearance product, please get in touch with us as soon as you get the delivery.
How do I cancel an order on zarchh.com?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at firstname.lastname@example.org with your order number mentioned in the subject line.
In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email.
COD orders will not be cancelled once it is dispatched but paid orders can be.
Please note if the order is cancelled after shipping then shipping charges applied will not be refunded.
Refunds will only be processed for damaged or defective products either for paid or COD orders. Please note the shipping charge refund will depend on above mentioned conditions in the Returns and Refunds section. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. In case of COD orders, customers’ bank account details will be required and the refund will be credited within 7-10 working days from the date of cancellation of the order.
Zarchh.com accepts all major debit and credit cards. The payment option available for your location will be visible upon checkout.
SHIPPING AND DELIVERY
Zarchh.com is currently shipping all over India. We understand how important it is to receive your purchased products in the finest condition, and on time. Our team works around the clock to try and get you your products as soon as possible.
** The customer should reach out within 48hrs of delivery along with the image (Post 48 hours we will not be able to entertain any complaints). If the damage is reported within 48 hours; Zarchh will take action accordingly.
Thank you for visiting and shopping at Zarchh.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy Shipment: All orders are processed within 3-14 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, Whatsapp or telephone.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you through call and/or email.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 14 working days of the date of your order. Business days mean Monday to Saturday, except holidays.
Please note we do not ship on Sundays or holidays
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
The customer can provide special delivery instructions on the check-out page of our website